Shipping Policy

Each chair is made to order, by hand and only once the customer places the order. As a premium, custom-built product, it takes up to 7 days from your order to paint, cure, upholster and box your chair safely.

After dispatch, delivery normally takes 10 to 15 days. Remote areas may take slightly longer. Each chair is crafted to measure for each customer, which is why the timeline is longer than off-the-shelf furniture.

Free shipping is included on every order. Any applicable sales tax is shown at checkout.

You receive a confirmation email when you order and a tracking link as soon as your chair ships. If tracking has not updated within 3 business days of dispatch, contact us at support@helmchair.store.

• Please double-check your shipping address; we cannot reroute a package once shipped.
• If a parcel is returned because of an incorrect address or repeated failed delivery attempts, we can reship it once the return arrives (reshipping fees may apply).
• Carrier delays, weather and customs inspections are outside our control.

Keep the packaging and send us photos within 7 days of delivery if your chair arrives damaged, and we will arrange a replacement or refund. If a parcel is confirmed lost by the carrier, we ship a replacement at no cost.

We ship worldwide. Import duties, taxes and customs clearance fees, where applicable, are the responsibility of the recipient.